Vouchers
A voucher gives your workspace a percentage discount on its monthly invoices. Some apply for a certain number of months, others with no end date. You get a voucher code from us, for example from a promotion.
Redeem a voucher
Section titled “Redeem a voucher”You enter the code where the payment method is.
- Open the account menu at the top right and choose Billing under Administration.
- Under Payment method, enter your code in the Voucher code field. Upper and lower case don’t matter.
- Click Redeem.
A voucher applies to your invoices from the month in which you redeem it. Afterwards, in place of the field, it shows what it gives you:
| Display | Meaning |
|---|---|
| “Voucher CODE: 20% off your invoices” | That percentage comes off every invoice. |
| “Voucher CODE: free, no invoice” | The voucher covers everything. There is no invoice for these months. |
| “3 more months” | That’s how many billed months it still covers. |
| “no end date” | It applies as long as the workspace is billed. |
The percentage and the duration depend on the particular voucher. They’re recorded when you redeem it and don’t change afterwards.
How the months are counted
Section titled “How the months are counted”Every completed month the voucher covers counts as one of its months – including a month that costs zero euros because of it. So a three-month voucher redeemed in March after the trial covers the invoices for March, April and May. Months that fall entirely within the trial aren’t billed and therefore don’t count either.
On the invoice, the voucher code appears in the invoice line, and the discount is shown there.
One at a time
Section titled “One at a time”A workspace only ever has one running voucher. While one is running, the field for redeeming is missing. You can redeem another one as soon as the running one has ended.
When a code isn’t accepted
Section titled “When a code isn’t accepted”| Message | What it means |
|---|---|
| “We do not know this voucher code.” | The code doesn’t exist, or it was withdrawn. Check the spelling. |
| “This voucher can no longer be redeemed.” | The redemption period has ended. |
| “This voucher has already been used up.” | The code could only be redeemed a certain number of times, and that number has been reached. |
| “Your workspace has already redeemed this voucher.” | Each code applies only once per workspace. |
| “A voucher is already running for your workspace.” | Wait until the running one has ended. |
A code consists of letters, digits and hyphens. GoodWorkshop removes spaces at the beginning or end by itself.