Invoices
GoodWorkshop Cloud bills monthly, in arrears. There is one invoice for each month; all of them are collected under Billing.
When the invoice comes
Section titled “When the invoice comes”After the end of a calendar month, whatever accrued in that month is billed:
| Model | On the invoice |
|---|---|
| Per user | the user-months, that is, every active member pro rata to the day |
| Per workshop | the number of workshops created in that month |
The price that applied at the start of the billed month is used. A price change that only takes effect later doesn’t change an invoice in progress. Month boundaries are calendar days in Vienna, where the invoice is issued.
The invoice names the day on which the amount will be collected via your payment method. There are at least two days between the invoice and the collection. The invoice is in German if the workspace was registered in German, otherwise in English.
Download an invoice
Section titled “Download an invoice”- Open the account menu at the top right and choose Billing under Administration.
- Scroll to Invoices. Every invoice is listed there with Month, Amount and Status.
- Click Download invoice. The invoice number is next to it.
You get the invoice as a file, exactly as it was sent. If it says Document to follow, the invoice has been issued but the file isn’t available yet; it appears by itself.
If there is no invoice yet, it says “No invoices yet.” That’s normal during the trial and in the first month after it.
What the status means
Section titled “What the status means”| Status | Meaning |
|---|---|
| being prepared | The month has been calculated, and the invoice is being issued. |
| under review | The invoice is waiting for something to be clarified before it is issued – for example when a VAT number couldn’t be confirmed. |
| issued | The invoice has been issued, and the collection is coming up. |
| being collected | The amount is being debited right now. |
| paid | Done. |
| payment failed | The collection didn’t work. We’ll try again and write to you. |
When a collection fails
Section titled “When a collection fails”We write to you at the Billing e-mail and try again after three days and then after another seven days. In the meantime, check your card and change it under Change payment method if needed.
If the last attempt also fails, the workspace becomes read-only, and you get a payment reminder with a deadline. If nothing arrives by then, access is blocked. Your content is kept in any case and can be exported; as soon as the payment arrives, everything continues by itself. The details are under Pricing and billing.
Correct billing details
Section titled “Correct billing details”You change the company name, address, VAT number and billing e-mail under Billing details on the same page. A change applies to the next invoices.
Questions about an invoice
Section titled “Questions about an invoice”Write to us via Support in the account menu and give the month or the invoice number. The form sends your workspace, role and language along by itself.